• IT@UC Knowledge Base

 Office 365 Student Email FAQs

 Frequently asked questions regarding Office 365 (O365)/student email accounts

1.  What is my Office 365 (O365) student email address?
     Your email address is your username@mail.uc.edu

2. Can people email me using the email address formatted as username@uc.edu?
    The “@uc.edu” domain is reserved for staff, faculty, and affiliates of the University of Cincinnati. If you are only a student, your O365 email address must be entered as username@mail.uc.edu.

3.  How do I request a new O365 account?  

     o  An O365 student account is automatically created when you are officially admitted into the university. If you are a current student, you can access your email via the web at https://mail.uc.edu.  
     o  Current UC employees who register as students must call the Help Desk and request for a student mail alias to be applied to their staff / faculty mailbox, if they wish to have a student mail alias.
     o  Recent alumni (those who still have a Central Login service user ID and password) can request that an O365 account be created by contacting our Help Desk.
     If you have questions, please contact our Service Desk at 513-556-4357 (HELP) or visit IT@UC’s Service Portal at https://uc.edu/ithelp.
4.  How do I change my password?
     Password Self Service (PSS) will synchronize your passwords on various systems (such as Blackboard, Exchange Labs, and OneStop), so that you can use a single password for accessing almost all UC-related services. Visit this link to reset
     your password
5.  How do I get O365 email on my smartphone/mobile device?
     Instructions to configure your O365 email on mobile devices can be found for:
     Setup Outlook apps and email on Android 
     Setup Outlook apps and email on iOS Devices 
     Setup Outlook apps and email on Windows Phone

6.  How do I set up my desktop client for O365 access if I do not want to use the Web interface?
     Instructions to configure your O365 email can be found for: 
     Add an email account to Outlook (Windows) 
     Add an email account to Outlook (Mac)   
     Set up email in Mac OS X Mail  
7.  Can I automatically forward my email to another account?
     Yes, but we don't recommend it. The university strongly urges you to use your O365 account because we cannot guarantee email delivery to external email sites.
     Email is the primary method of communication between the university and students, and you are responsible for reading and responding to email sent to your O365 email address. 
     End users of this service also acknowledge they are in compliance with the University’s Data Governance and Classification Policy.

8.  Must I use the Web interface to access my O365 email or can I use other clients, such as POP and IMAP?
     We recommend that you use the web-based access to ensure that you do not lose any feature sets available through the web interface or utilize an Exchange configuration via your desktop client. As of April 2019, POP and IMAP services
     have been discontinued for end user mailboxes.

9.  How do I report spam or other abusive emails?
     Report abusive emails to the Office of Information Security (abuse@uc.edu) and include the header information from the email.
10.  I accidentally deleted my email. How do I get it back?
      O365 has a retention period of deleted items for 30 days. 30 days after you delete an email, it is not recoverable. Directions on how to recover items form the recoverable deleted items in Outlook Web Access can be found HERE.
11.  When I leave the University, will I lose my email account? 
       No. The current university policy permits alumni accounts to remain on O365 if they are actively being used. 
       Please refer to the next section entitled “Will my account be deleted? Can I request to have my account Deleted?” section.

12.   Will my email account be deleted?
Your student email account will remain active as long as you are enrolled as a student at UC.  After you graduate or leave the University, you may continue to use your student email account for as long as you wish, as long as you log into the account every semester.  Please note that this applies even if you forward your mail to another address.  If you are employed as University staff or faculty while also a student, then your account contents will be removed when your employment ends, but your account will remain active.  (See below for additional details.)

Can I request to have my email account deleted?
If you are currently enrolled as a student, your account must remain active.  If you are no longer a student and do not wish to keep your account, you can simply abandon it and it will be deactivated automatically approximately one year  after your enrollment ends.


I'm also Staff/Faculty.  Can I keep my student email after my employment ends?
Yes.  Students who are employed as full-time or part-time Staff or Faculty use a single mailbox for all of their communications.  To ensure the security of any University-owned employee data when your employment ends, your mailbox contents will be temporarily archived on your separation date.  An empty mailbox will then be reactivated with only your student email address (username@mail.uc.edu) assigned to it.  You are entitled to any academic/student data that previously existed in your account.  To retrieve your student communications and/or documents, send an email from your student email address to infosec@ucmail.uc.edu to request data retrieval (you may also open a request via the IT@UC Service Desk).  Note:  This process only applies to staff and faculty; Student Workers and co-op students retain all of their email contents after their employment/co-op ends.

13.  If I change my password while in O365, will it change my password or access to other services at UC?
The password change link in O365 currently isn’t functional. Please initiate password changes using the Password Self-Service site (PSS) at https://www.uc.edu/PSS to ensure password synchronization across UC core systems (Blackboard, OneStop, O365, etc.).


14.  In Outlook Web Access, I keep getting a “light version” even though I do not check the box for it. How do I fix this? 
Office 365 is designed to be functional using almost any modern web browser. However, some features may be unavailable on outdated versions of some browsers. Microsoft recommends using the most up-to-date version of the web browser that is compatible with your operating system to ensure full functionality on all Office 365 services:

      o    For more information, Microsoft provides a detailed reference for specific combinations of operating systems and web browsers here.
      o    If you are using a supported browser and still experience problems in Outlook Web Access, go to Options -> Settings -> General. Under Accessibility, verify that you have not checked "Use the blind and low vision experience." If this
            box is checked, uncheck it then relaunch Outlook Web Access.
15.  How do I report comments or suggestions regarding O365 features? 
       You can provide feedback to Microsoft and suggest ideas by logging into your account via web access at https://mail.uc.edu. Once you have logged in, follow these instructions:
       o    Click on the   icon in the upper-left hand corner.
       o    Select Feedback from bottom of the foldout menu.
       o    Select Suggest an idea or Give feedback.

16.  Where can I get additional information on O365 and its features?
       Links to additional information can be found below: 
       Office 365 for Education


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