• IT@UC Knowledge Base

 OneDrive FAQs

 Frequently Asked Questions regarding OneDrive

*Note: Log in to SuccessFactors Learning Here to register for in-person OneDrive education sessions offered by the Staff Success Center that discuss the basics of OneDrive.

 

General FAQ questions:

·   What is OneDrive?  
·   Who can use OneDrive? 
·   Why should I use OneDrive? 
·   How much storage do I have?  
·   Where is my data stored on OneDrive? 
·   How do I setup my account?  
     ·    Detailed Information 
·   How do I access my OneDrive account?
     ·    
Detailed Information 
·   How do I install the OneDrive client on my computer?  
    ·     Detailed Information
·
   How do I install the OneDrive client on my mobile device?
·
   What if I leave the University? 
·   What do I do if I forget my password? 
·   Does OneDrive replace Box at UC? 
·   Does OneDrive replace UCFileSpace storage? 
·   Does OneDrive replace personal and departmental network share drives? 
·   How should I manage restricted data in OneDrive?  
    ·     Detailed Information
·
   Are my documents safe in the Discover view in OneDrive for Business?
    ·     Detailed Information
·
   Which version of OneDrive am I using?
    ·     
Detailed Information
·
   How do I merge my personal and work Microsoft accounts? 
     ·     Detailed Information

Getting Started with OneDrive

·         Getting Started with OneDrive

·         OneDrive Quick Start Guide (download guide)

·         Sign-In, Access, and Navigate OneDrive (Lynda.com) Video

·         Sync with the OneDrive Client App (Lynda.com) Video

Working with Files and Folders

·         Copy Files and Folders Between OneDrive and SharePoint Sites

·         Create a Document from OneDrive

·         Delete Files or Folders from OneDrive

·         Download Files and Folders from OneDrive or SharePoint

·         Find Your SharePoint Files in OneDrive

·         Manage Files and Folders in OneDrive

·         Move Files and Folders Between OneDrive and SharePoint

·         Restore a Previous Version of a File

·         Restore Deleted Files or Folders in OneDrive

·         Restore Your OneDrive

·         Supported Files Types

·         Upload Files and Folders to OneDrive

·         Voice Commands in OneDrive for Windows 10

·         Collaborate on a Presentation Video

·         Create a Document from OneDrive Video

·         Delete and Recover Files Video (Lynda.com) Video

·         Organize Files and Folders Video (Lynda.com) Video

·         Rename, Copy, and Download Files Video (Lynda.com) Video

·         Restore a File to a Previous Version Video(Lynda.com) Video

·         Restore Deleted Files or Folders in OneDrive Video

·         Restore Your OneDrive Video

·         Search Your Files Video (Lynda.com)

·         Upload Files and Folders to OneDrive Video

·         Use OneDrive with Desktop Office Video (Lynda.com)

Collaborating with Others

·         Are my documents safe in the Discover view in OneDrive for Business?

·         Collaborate in OneDrive for Business

·         Document Collaboration and Co-Authoring

·         Edit a Shared OneDrive File from Another Organization

·         See Files Shared with You in OneDrive

·         See Files You Shared in OneDrive

·         Share Files in OneDrive for Android

·         Share Files in OneDrive for iOS

·         Share OneDrive Files and Folders

·         Stop Sharing OneDrive Files or Folders or Change Permissions

·         Co-Edit a Word Document Video

·         Share a Folder in OneDrive Video

·         Share a Presentation Video

·         Share Files and Use an Expiring Link (Lynda.com) Video

·         Work Simultaneously with a Coworker (Lynda.com) Video

·         Work Together Seamlessly Video

Syncing Your Files

·         Change the OneDrive Sync Client Upload or Download Rate

·         Choose Which OneDrive Folders to Sync to Your Computer

·         OneDrive for Mac FAQs

·         Sync Files with the OneDrive Sync Client in Windows

·         Sync Files with the OneDrive Sync Client on Mac OS X

·         Sync Your Documents, Pictures, and Desktop Folders with OneDrive

·         Sync SharePoint Files with the OneDrive Sync Client

·         Use Office Applications to Sync Office Files that I Open

·         Use OneDrive Files On-Demand in Windows

·         Use OneDrive Files On-Demand on Mac

·         Which Version of OneDrive am I Using?

·         Save an Office File Online to OneDrive (Lynda.com) Video

·         Upload Files via the OneDrive Client App (Lynda.com) Video

·         Upload Files via the Web (Lynda.com) Video

OneDrive for Mobile Android/iOS/Windows Phone

·         Android - Read Files or Folders Offline in OneDrive

·         Android - Share Files in OneDrive

·         Android - Sign in to OneDrive

·         Android - Stay Connected with OneDrive

·         Android - Upload Files or Photos to OneDrive

·         Android - Use OneDrive

·         iOS - Markup a PDF in OneDrive

·         iOS - Read Files or Folders Offline in OneDrive

·         iOS - Share Files in OneDrive

·         iOS - Sign in to OneDrive

·         iOS - Upload Files or Photos to OneDrive

·         iOS - Use OneDrive

·         Windows Phone - Sign in to OneDrive for Windows Phone

·         Windows Phone - Upload Files or Photos to OneDrive for Windows Phone

·         Windows Phone - Use OneDrive on Windows Phone

OneDrive Accounts and Storage

·         How Do I Merge My Personal and Work Microsoft Accounts?

·         OneDrive System Requirements

OneDrive Troubleshooting

·         Fix OneDrive Sync Problems

·         Fix OneDrive Sync Problems on a Mac

·         Fixes or Workarounds for Recent Issues in OneDrive

·         Invalid File Names and File Types

·         OneDrive is Stuck on “Processing Changes”

·         Troubleshoot OneDrive for Android App Problems

·         Troubleshoot OneDrive for iOS App Problems

·         Troubleshoot OneDrive for Windows Phone App Problems

·         Unable to Share OneDrive Files

·         What Do the OneDrive Error Codes Mean?

·         What Do the OneDrive Icons Mean?

·         Which Account Do You Want to Use?

What is OneDrive?

OneDrive is an online cloud storage system within Office 365 that allows students, staff and faculty to securely store their documents and files. OneDrive allows students, staff and faculty to collaborate and share files with fellow classmates and colleagues, both internally and externally. OneDrive is unique in that it offers many security, sharing, and accessibility features for many document and file types.

Who can use OneDrive?

All current students, staff and faculty of the University of Cincinnati have access to a free OneDrive account. If you are not a currently enrolled student but are registered for classes, you must wait for the start of your registered term to access OneDrive. University of Cincinnati affiliates or contractors will need to request access in order to get a OneDrive account. UC affiliates or contractors must have an active UCMail account in order to request access to OneDrive.

Why should I use OneDrive?

OneDrive is free to all students, staff and faculty. OneDrive also includes the ability to easily collaborate with colleagues with advanced sharing and security features. OneDrive is also easily accessible with the OneDrive mobile and desktop apps, and strong integration with Office 365. With OneDrive, you’ll be able to access all of your files from any computer or device from anywhere in the world.

How much storage do I have?

All OneDrive users have 1 TB of storage with their account to start, but this can be increased by request. There is, however, a file size limit of 15 GB per file on OneDrive.  OneDrive also supports most file types.

Where is my data stored on OneDrive?

OneDrive data is stored securely in the cloud by Office 365. The University of Cincinnati has entered a business associate agreement with Microsoft, which assures that OneDrive data does not leave the United States and is fully encrypted on upload, storage and download.

How do I setup my account?

Your OneDrive account is automatically setup once your email account is created. To access your OneDrive, please follow the instructions on the Getting Started with OneDrive page.

How do I access my OneDrive account?

To access your OneDrive, please follow the instructions on the Getting Started with OneDrive page.

How do I install the OneDrive sync client on my computer?

To install the OneDrive sync client, please follow the instructions on the OneDrive Sync Client page.

What if I leave the University?

Students will be able to access their OneDrive accounts as long as their student email remains active. Staff and faculty accounts will be disabled upon leaving the university.

What do I do if I forget my password?

OneDrive accounts use the Central Login Service (CLS) passwords to authenticate. If you forget your CLS password, visit www.uc.edu/pss and click forgot password. If you need helping resetting your password, contact the IT@UC Helpdesk at (513) 556-HELP (4357).

Does OneDrive replace Box at UC?

Yes, over the next year all Box accounts and content will be migrated over to OneDrive.

Does OneDrive replace UCFileSpace storage?

No, OneDrive is not a full replacement for UCFileSpace. OneDrive is the preferred alternative to the file storage portion of UCFileSpace due to OneDrive’s increased storage, sharing and security features. OneDrive at UC doesn’t replace UCFileSpace’s web hosting, MySQL, Unix command line shell scripting and blog/wiki creation.

Does OneDrive replace personal and departmental network share drives?

No, OneDrive is not a replacement for personal and departmental network share drives. Employees may know these as their P:\ (Personal) and S:\ (Share) drives. OneDrive is an alternative to these network share drives. OneDrive provides users with more control over their data by adding unlimited storage, sharing and security features that network drives do not provide. OneDrive allows employees to have better control over file sharing with advanced sharing and collaboration features.

How should I manage restricted data in OneDrive?

All data is currently secure within OneDrive and no additional steps are required by end-users to ensure restricted data is safe.  OneDrive will utilize the native Office tools for Data Loss Prevention (DLP) to protect access to data that has been classified as Restricted or Controlled Data.  For more information, please visit the OneDrive Data Loss Prevention (DLP) article

Are my documents safe in the Discover view in OneDrive for Business?

Yes, only you can see your private documents. For more information, please visit the following article.

Which version of OneDrive am I using?

Please visit this article to find out which version of the OneDrive sync client that you are using.

How do I merge my personal and work Microsoft accounts?

Please visit this article to find out how to manage your personal and work accounts.

Rate this article - 1 to 5 Stars
Note: you must be signed in to use this feature