Pinnacle Troubleshooting Guide
Instructions for adding the pinnacle tele-management URL to pop-up exceptions list in
If the View Report feature does not work properly in
Pinnacle, you will need to add the URL to your pop-up exceptions list in
on the Menu icon (three stacked
lines, sometimes called a hamburger) on the far right of the screen.
on the Options icon (a gear) in the Menu.
will open another tab in the browser. Select the Content tab (a document) on
the left side of the screen.
the Exceptions button on the right side of the popup.
ucitbilling.uc.edu in the address of website field.
the Allow button.
the Save Changes button.
8. The Pinnacle URL will be allowed to create pop-up windows, and a print-ready report will display on screen.
If you have any questions, or require assistance, please contact the IT@UC Service Desk at (513)556-4357 or via email at: Helpdesk@uc.edu.