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 SSLVPN FAQs

 Frequently asked questions for the University's SSLVPN service.

 SSLVPN (Secure Sockets Layer Virtual Private Network) FAQs

With today's Internet security concerns and privacy regulations, it is important that we protect the university's research data, employee information, student records, etc., and make them available only to authorized individuals. Most UC faculty, staff, and students will not need to use a VPN connection. Only individuals who need access to a private server or restricted service (for example, UCFlex or Library resources licensed for use only by UC faculty, staff, and students) from off-campus using an Internet Service Provider like ZoomTown or RoadRunner will need VPN connectivity. You do not need the SSLVPN if you access UC's homepage, email, or most college and department websites.

However, you do need the SSLVPN if you are off-campus and need access to a departmental file server or restricted service, i.e. one that is not open to the public. For example, if you are a server system administrator and want to work on your server from home, or if you are a faculty member who needs access to files on your own personal office desktop computer, you will need to use the SSLVPN. Some services will not be available at all from off-campus, even with SSLVPN. 

Log in to SSLVPN.


SSLVPN FAQs

What is SSLVPN? 

SSLVPN (Secure Sockets Layer Virtual Private Network) is a Web-based, secure, "private" connection between external networks and the internal network. Web-based VPN provides the capability to allow authorized users access to private or restricted services on the UCNET from off-campus locations. While traveling, users may encounter locations that prohibit a traditional IPSEC VPN connection; in this the SSLVPN has an advantage.

Why are we using SSLVPN at the university? 

With today's Internet security concerns and privacy regulations, it is important to protect the university's research data, employee information, student records, etc., and make them available only to authorized individuals.

When do I need the SSLVPN connectivity? 

Most UC faculty, staff, and students will not need to use a VPN connection. Only individuals who need access to a private server or restricted service (for example, UCFlex or Library resources licensed for use only by UC faculty, staff, and students) from off-campus using an Internet Service Provider like ZoomTown or RoadRunner will need VPN connectivity. You do not need the VPN to access UC's main website or most college and department websites.

However, you do need the VPN if you are off-campus and need access to a departmental file server or restricted service, i.e., one that is not open to the public. For example, if you are a server system administrator and want to work on your server from home, or if you are a faculty member who needs access to your own personal office desktop computer, you will need to use the VPN. Some services will not be available at all from off-campus, even with VPN. For more information, call the UCIT Help Desk at 556-4357.

Can I use the SSLVPN with any Internet Service Provider (ISP)? 

Yes, you can. If you have questions about compatibility, contact your ISP.

What Web browsers can I use with the SSLVPN? 
The Junos Pulse SSLVPN supports:

Internet Explorer- version 7 (and above)
FireFox- version 3.0 (and above)
Safari- version 3.0 (and above)
 
Mobile users, to access the SSLVPN from your mobile device, please download the Junos Pulse app to your mobile device from your device specific app store.

How do I install the Junos Pulse client?
Please see below for links to the installation instructions for the supported clients:
Windows           MacOSX             Apple iOS        Android

 

What Operating Systems can use the SSLVPN? 
The Junos Pulse SSLVPN supports the following operating systems:

Windows- Vista, 7, 8, and 10
Mac OSX- 10.8 (and above)

Do I have to do anything special to use the SSLVPN? 

When logging on with the SSLVPN, you need to use your Central Login Service (CLS) credentials for your username and password.

If I already installed the Junos Pulse client on my computer do I need to access the SSLVPN website to login?

No, once the Junos Pulse application is installed you can launch the application directly from your computer without having to use the site.

If you have any questions or need assistance with this, please contact the UCIT Help Desk at (513)556-4357 or via email at Helpdesk@uc.edu

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