IT@UC New Student Orientation IT Guide
IT@UC is the University of Cincinnati’s IT community. IT staff from across the university partner together, along with students and faculty, to deliver innovative and
efficient real-world solutions that support UC’s academic and research priorities.
Top 10 List for Students
1) Help Desk,
Knowledge Base & ResNet
IT@UC Help Desk
When you have a
question or need support, the Help Desk is at your fingertips!
If you’re calling
locally, call 513-556-HELP (4357). For
nationwide, long-distance calls, call toll free at 1-866-397-3382. Or,
The Help Desk staff
members will do their best to troubleshoot any technology-related question.
That includes our systems, your computers, your devices, Internet, Blackboard,
general support and self-help resources, visit the UC Knowledgebase at kb.uc.edu. The KB
is a 24/7, self-service portal where students, faculty and staff can find answers
to their every-day technology questions.
Having an issue with
your device? Stop by ResNet, located on MainStreet, and let one of our
technicians troubleshoot it! (Non-warrantee work will be charged $46.96. ResNet
does not sell any hardware, so you must purchase or provide any necessary
Visit the ResNet page for more
2) UC Mobile App & App Lab on Main
No Bearcat should be
without the UC Mobile App – your mobile connection to campus maps, shuttle
tracker, Blackboard, Athletics and more! You can download the UC Mobile App for
your Android or Apple
Have a passion for
development or an idea for the next big app? Stop by the UC App Lab on
MainStreet to learn how you can collaborate with UC students, faculty and
developers to gain experience in the exciting world of mobile app development.
Canopy is UC’s
innovative, collaborative and student-centric eLearning ecosystem. It combines
students, faculty and staff with the available tools and technology that,
together, make UC a university that excels in eLearning.
At canopy.uc.edu, you will find access to a variety
of tools like Lynda.com, Kaltura , Echo360 and Blackboard. You can even stay updated on
the latest eLearning news and announcements by following @UCCanopy on Twitter.
One key component of
Canopy, which you’ll be using a lot throughout your time at UC, is Blackboard,
UC learning management system (LMS). Blackboard is the most common way you’ll
stay connected with your instructors. It hosts your class syllabus, podcasts,
links, videos, grades and more.
To log on, use your
UC-issued username and password at: canopy.uc.edu.
That username and
password you used for Blackboard also logs you onto your UC email account.
Microsoft Office 365 is your official school email. Make sure you check it
often, so you don’t miss out on anything important. Students can access
calendars, web conferencing and Sky Drive Pro – your personal web storage
cloud! Just go to mail.uc.edu and log in with
your UC-issued username and password.
Learn more at uc.edu/ucit/email/office365.
is easy to set up your student email account on your mobile device! Follow
these easy steps:
iPhone, iPad or iPod Touch
1. Go to Settings >
Mail, Contacts, Calendars > Add
2. Tap on Exchange.
3. Enter your full UC
email address (firstname.lastname@example.org)
then tap Next.
4. If prompted to add your Server
Name, type in
outlook.office365.com, then tap Next.
5. Choose the type of
information you want to synchronize
between your account and your device, and
then tap Save.
By default, Mail, Contacts and Calendar information are
1. From the Applications
menu, tap Email or Mail.
2. Enter your full UC
(email@example.com) and password,
then tap Next.
3. Tap on Exchange account
or Exchange ActiveSync.
4. Type backlash and
your full UC email address in the
Domain\Username box (\firstname.lastname@example.org). If
Domain and Username
are separate text boxes in your
version of Android, leave the Domain box
empty and type
your full UC email address in the Username box.
5. Type in your password
and the Exchange Server:
6. As soon as your phone
verifies the server settings, the
Account Options screen displays. The
depend on the version of Android on your device. Choose
options you would like and tap Next.
7. Type a name for this
account and the name you want
displayed when you send email to others.
8. Tap Done to
complete the email setup.*
*You may need to wait 10 to 15 minutes before
you can send or receive mail.
set up your student email account on your computer, search UConnect at kb.uc.edu for a list of detailed
you have further questions about setting up your student email account on your
mobile device or computer, then call the Help Desk at 513-556-4357 or email email@example.com.
UC’s campus is 100%
wireless. That means you can access our secured wireless network from every
building and select green spaces on campus. Whether you have a smart phone,
tablet or laptop, you never have to worry about staying connected to what
matters to you! You can even print from your dorm room with wireless printing
in residence halls!
For more information,
check out On Campus: SecureWireless under
the Getting Online section.
6) Computer Labs & Cloud Storage
If you don’t have a
computer, don’t worry! We do! We’ve got over 400 computers or kiosks all over
campus. And when it’s late, you can head over to UCIT@Langsam – our 24 hour
computer lab on the fifth floor of Langsam Library. You’ll find 100 computers,
quiet study areas and breakout rooms with SMART Boards. You’ve got access on
your time, any time!
For a complete list
of lab locations and hours, visit labs.uc.edu/labHours.
CloudStorage: Box At UC
UC offers Box At UC, a
cloud-based file storage platform designed to enable users to securely store,
share, manage and access files online anytime, anywhere, from any device, to
all UC students, faculty and staff.
To activate your Box
at UC account, visit uc.edu/ucit/box and click the Activate Account button
on the left hand side of the screen. Then, log in with your UC username and
7) Charging Stations
A long day on campus
doesn’t have to mean the death of your phone or tablet’s battery! GoCharge,
UC’s free mobile device charging stations, allow you to securely lock your
device and leave it so it can charge while you’re away.
Check out our
GoCharge stations located in Zimmer Hall and UCIT@Langsam, the 24-hour computer
lab in Langsam Library.
8) Information Security
UCIT’s Office of
Information Security is here to help the UC community maintain a secure
computing environment. But safety is everyone’s responsibility! Visit our
website, uc.edu/infosec, or connect with Information Security @UC_OIS on Twitter for tips on how to keep your
computer and information safe – like learning how to protect your personal
information from being stolen with email phishing scam.
Top 5 Tips
are the top 5 tips to help students preserve their information’s security:
1. Use a passcode or pattern
lock to secure your
smartphone or mobile device.
2. Do not respond to emails
from people you do not know
Do not click on links or
email attachments from people
you do not know
4. Install anti-virus
software on your computer.
UCIT OIS offers free
McAfee anti-virus software on its
website at uc.edu/antivirus.
Visit uc.edu/infosec/info/videos for more tips!
Did you know that
students can download McAfee anti-virus software for free? As a matter of fact,
students can take advantage of more than 15 free or discounted software
programs, like Microsoft Office Suite! Before you make a software purchase, be
sure to check out all the discounts available by visiting the UCIT Software Page
Lynda.com is an
online video-training library with more than 1,400 software, career-development
and technology training titles that is FREE to access anywhere using your UC
username and password. Lynda’s video courses are taught by industry experts,
teachers and professionals AND allow you to earn certificates of completion!
Visit lynda.com or click the Lynda.com logo at canopy.uc.edu to log on and start viewing.
Residence Halls: SafeConnect
To improve service to
our students, UCIT utilizes SafeConnect to access the UC Network (UCnet) and
the Internet from the dormitory environment. Students will be able to access
the network from the dorms once they have gone through the SafeConnect logon
procedure for their corresponding Operating System.
Students do not
need to set up SafeConnect on mobile devices.
learn how to set up SafeConnect on your computer, search SafeConnect at kb.uc.edu for a list
of detailed instructions.
Once you have
configured SafeConnect, read the following section for more information about
connecting to SecureWireless, UC’s wireless network.
If you have further
questions about setting up SafeConnect, call the Help Desk at 513-556-4357 or
SecureWireless is the
Internet connection for students, staff and faculty. It consists of more than
4,000 access points that provide coverage in all dorm spaces, buildings and
green spaces. Security on the wireless network is incorporated with WPA2
enterprise, which encrypts the data with the Advanced Encryption Standard
(AES). Access onto the wireless network requires authentication with your UC
username and password.
To connect to SecureWireless,
find SecureWireless under the list of available wifi connections on your laptop
or mobile device. Enter your UC username and password, click connect and you’re
For a list of
detailed instructions, search SecureWireless at kb.uc.edu.
If you have further
questions about connecting to SecureWireless, call the Help Desk at
513-556-4357 or email firstname.lastname@example.org.
Wireless printing is
available in all residence halls and libraries on campus!
For instructions on
the residence halls, search Wireless Printing at kb.uc.edu.
the libraries, visit print.uc.edu/printers/info.