• IT@UC Knowledge Base

 New Student Orientation IT Guide

 Getting started guide for the IT services provided by the University for students.

  IT@UC New Student Orientation IT Guide

About IT@UC

IT@UC is the University of Cincinnati’s IT community. IT staff from across the university partner together, along with students and faculty, to deliver innovative and
efficient real-world solutions that support UC’s academic and research priorities.

Student E-mail           Securewireless Computer Labs & Box at UCCanopy 
SafeConnectInformation Security            UC Mobile App            Discounts   
Lynda.comWireless Printing      Knowledge BaseHelp Desk & ResNet


Top 10 List for Students

1) Help Desk, Knowledge Base & ResNet

IT@UC Help Desk

When you have a question or need support, the Help Desk is at your fingertips!

If you’re calling locally, call 513-556-HELP (4357). For nationwide, long-distance calls, call toll free at 1-866-397-3382. Or, email helpdesk@uc.edu.

The Help Desk staff members will do their best to troubleshoot any technology-related question. That includes our systems, your computers, your devices, Internet, Blackboard, etc.

UC KnowledgeBase

For general support and self-help resources, visit the UC Knowledgebase at kb.uc.eduThe KB is a 24/7, self-service portal where students, faculty and staff can find answers to their every-day technology questions.


Having an issue with your device? Stop by ResNet, located on MainStreet, and let one of our technicians troubleshoot it! (Non-warrantee work will be charged $46.96. ResNet does not sell any hardware, so you must purchase or provide any necessary parts.)

Visit the ResNet page for more information.

2) UC Mobile App & App Lab on Main

UC Mobile App

No Bearcat should be without the UC Mobile App – your mobile connection to campus maps, shuttle tracker, Blackboard, Athletics and more! You can download the UC Mobile App for your Android or Apple Device.


App Lab on Main

Have a passion for development or an idea for the next big app? Stop by the UC App Lab on MainStreet to learn how you can collaborate with UC students, faculty and developers to gain experience in the exciting world of mobile app development.

3) Canopy & Blackboard


Canopy is UC’s innovative, collaborative and student-centric eLearning ecosystem. It combines students, faculty and staff with the available tools and technology that, together, make UC a university that excels in eLearning.

At canopy.uc.edu, you will find access to a variety of tools like Lynda.com, Kaltura , Echo360 and Blackboard. You can even stay updated on the latest eLearning news and announcements by following @UCCanopy on Twitter.


One key component of Canopy, which you’ll be using a lot throughout your time at UC, is Blackboard, UC learning management system (LMS). Blackboard is the most common way you’ll stay connected with your instructors. It hosts your class syllabus, podcasts, links, videos, grades and more.

To log on, use your UC-issued username and password at: canopy.uc.edu.

4) Email

That username and password you used for Blackboard also logs you onto your UC email account. Microsoft Office 365 is your official school email. Make sure you check it often, so you don’t miss out on anything important. Students can access calendars, web conferencing and Sky Drive Pro – your personal web storage cloud! Just go to mail.uc.edu and log in with your UC-issued username and password.

Learn more at uc.edu/ucit/email/office365.

Set Up

It is easy to set up your student email account on your mobile device! Follow these easy steps:

Apple iPhone, iPad or iPod Touch
1.  Go to Settings > Mail, Contacts, Calendars > Add
2.  Tap on Exchange.
3.  Enter your full UC email address (xxxxxxyy@mail.uc.edu)
password, then tap Next.
4.  If prompted to add your Server Name, type in
, then tap Next.
5.  Choose the type of information you want to synchronize
     between your account and your device, and then tap Save.
     By default, Mail, Contacts and Calendar information are


1.  From the Applications menu, tap Email or Mail.
2.  Enter your full UC email address 
     (xxxxxxyy@mail.uc.edu) and password, then tap Next.
3.  Tap on Exchange account or Exchange ActiveSync.
4.  Type backlash and your full UC email address in the
Domain\Username box (\xxxxxxyy@mail.uc.edu). If
and Username are separate text boxes in your
     version of
Android, leave the Domain box empty and type
     your full
UC email address in the Username box.
5.  Type in your password and the Exchange Server:
6.  As soon as your phone verifies the server settings, the
     Account Options
screen displays. The options available
     depend on the version of Android on your device. Choose 
     the options you would like and tap Next.
7.  Type a name for this account and the name you want
     displayed when you send email to others.
8.  Tap Done to complete the email setup.*
*You may need to wait 10 to 15 minutes before you can send or receive mail.

To set up your student email account on your computer, search UConnect at kb.uc.edu for a list of detailed instructions.

If you have further questions about setting up your student email account on your mobile device or computer, then call the Help Desk at 513-556-4357 or email helpdesk@uc.edu.

5) SecureWireless

UC’s campus is 100% wireless. That means you can access our secured wireless network from every building and select green spaces on campus. Whether you have a smart phone, tablet or laptop, you never have to worry about staying connected to what matters to you! You can even print from your dorm room with wireless printing in residence halls!

For more information, check out On Campus: SecureWireless under the Getting Online section.

6) Computer Labs & Cloud Storage

Computer Labs

If you don’t have a computer, don’t worry! We do! We’ve got over 400 computers or kiosks all over campus. And when it’s late, you can head over to UCIT@Langsam – our 24 hour computer lab on the fifth floor of Langsam Library. You’ll find 100 computers, quiet study areas and breakout rooms with SMART Boards. You’ve got access on your time, any time!

For a complete list of lab locations and hours, visit labs.uc.edu/labHours.

CloudStorage: Box At UC

UC offers Box At UC, a cloud-based file storage platform designed to enable users to securely store, share, manage and access files online anytime, anywhere, from any device, to all UC students, faculty and staff.


To activate your Box at UC account, visit uc.edu/ucit/box and click the Activate Account button on the left hand side of the screen. Then, log in with your UC username and password.

7) Charging Stations

A long day on campus doesn’t have to mean the death of your phone or tablet’s battery! GoCharge, UC’s free mobile device charging stations, allow you to securely lock your device and leave it so it can charge while you’re away.

Check out our GoCharge stations located in Zimmer Hall and UCIT@Langsam, the 24-hour computer lab in Langsam Library.

8) Information Security

UCIT’s Office of Information Security is here to help the UC community maintain a secure computing environment. But safety is everyone’s responsibility! Visit our website, uc.edu/infosec, or connect with Information Security @UC_OIS on Twitter for tips on how to keep your computer and information safe – like learning how to protect your personal information from being stolen with email phishing scam.

Top 5 Tips

Below are the top 5 tips to help students preserve their information’s security:

       1.   Use a passcode or pattern lock to secure your
             smartphone or mobile device.
       2.   Do not respond to emails from people you do not know
       3.   Do not click on links or email attachments from people
             you do not know
       4.   Install anti-virus software on your computer.
       a.   UCIT OIS offers free McAfee anti-virus software on its
             website at uc.edu/antivirus.
       5.   Visit uc.edu/infosec/info/videos for more tips!

9) Discounts

Did you know that students can download McAfee anti-virus software for free? As a matter of fact, students can take advantage of more than 15 free or discounted software programs, like Microsoft Office Suite! Before you make a software purchase, be sure to check out all the discounts available by visiting the UCIT Software Page

10) Lynda.com

Lynda.com is an online video-training library with more than 1,400 software, career-development and technology training titles that is FREE to access anywhere using your UC username and password. Lynda’s video courses are taught by industry experts, teachers and professionals AND allow you to earn certificates of completion!

Visit lynda.com or click the Lynda.com logo at canopy.uc.edu to log on and start viewing.

Getting Online

In the Residence Halls: SafeConnect

To improve service to our students, UCIT utilizes SafeConnect to access the UC Network (UCnet) and the Internet from the dormitory environment. Students will be able to access the network from the dorms once they have gone through the SafeConnect logon procedure for their corresponding Operating System.

Students do not need to set up SafeConnect on mobile devices.

To learn how to set up SafeConnect on your computer, search SafeConnect at kb.uc.edu for a list of detailed instructions.

Once you have configured SafeConnect, read the following section for more information about connecting to SecureWireless, UC’s wireless network.

If you have further questions about setting up SafeConnect, call the Help Desk at 513-556-4357 or email helpdesk@uc.edu.

On Campus: SecureWireless

SecureWireless is the Internet connection for students, staff and faculty. It consists of more than 4,000 access points that provide coverage in all dorm spaces, buildings and green spaces. Security on the wireless network is incorporated with WPA2 enterprise, which encrypts the data with the Advanced Encryption Standard (AES). Access onto the wireless network requires authentication with your UC username and password.

To connect to SecureWireless, find SecureWireless under the list of available wifi connections on your laptop or mobile device. Enter your UC username and password, click connect and you’re done!

For a list of detailed instructions, search SecureWireless at kb.uc.edu.

If you have further questions about connecting to SecureWireless, call the Help Desk at 513-556-4357 or email helpdesk@uc.edu.

Wireless Printing

Wireless printing is available in all residence halls and libraries on campus!

For instructions on wireless printing…

In the residence halls, search Wireless Printing at kb.uc.edu.

In the libraries, visit print.uc.edu/printers/info.

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