• IT@UC Knowledge Base

 Box at UC – Account Deletion & Opt Out Policy

 Information on the policy for Box at UC account deletion and opting out of UC Box enterprise.

Navigate to: (navigation to different sections)
      ·   Remove My Box at UC Account
      o  
Delete My Account
      o  
Downgrade My Account
      ·   
Prevent Personal Box Account Being Imported to Box at UC
      ·    Additional Resources

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Remove My Box at UC Account

Delete My Account

This request is for users who have a Box at UC enterprise account and want to delete their account, including the data. To request for your Box at UC account to be deleted, users must submit a ticket with the UCIT Helpdesk by calling (513) 556-HELP (4357) or emailing Helpdesk@uc.edu. Users will need to explain to the helpdesk technician that they would like to delete their Box at UC account and all the content within it. Users may also request their data transferred to another Box at UC user, such as a co-worker or manager. A UCIT Box Administrator will respond to the ticket within 24-48 business hours to confirm the account deletion request.

 

Note: After an account is deleted from Box, there is no ability to recover any content from that account. Users will need to make sure that all desired content is moved and stored offline or in a different location prior to the account deletion. It is highly recommended to transfer ownership of all shared, collaborated content to another Box at UC user if content still needs accessed.

 

Downgrade My Account

This request is for users who wish to disassociate their Box at UC account with the University of Cincinnati. This will downgrade the Box at UC account from an enterprise account to a personal (free) account. These personal (free) accounts will have 50 GB of free storage and an upload limit of 250 MB (down from 15 GB). Personal accounts also do not have advanced sharing and collaboration features, although Box at UC users can still share folders to the account. More information on the differences of Box at UC and personal account can be found here.

 

To complete this request, users must add an external email account (e.g. Yahoo or Gmail) to their Box at UC account. This process can be found here. After an external email account is added, then the user must contact the UCIT Helpdesk, by calling (513) 556-HELP (4357) or emailing Helpdesk@uc.edu, and request a ticket for the Box account downgrade. A UCIT Box Administrator will contact the user to confirm the requested action and then work with Box to downgrade the user’s account to a personal Box account.

 

Note: If the user wishes to re-join Box at UC, such as they are a returning student or employee, they may request to have their account imported or another account created with their UC email.

 

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Prevent Personal Box Account Being Imported to Box at UC

If a user has a personal Box account using a University of Cincinnati email address, they may receive an email communication about importing their Box account Box at UC. If a Box user receives this communication, they may prevent having their personal account imported by changing their primary email address from a UC email address to non-UC email, such as a Yahoo or Gmail address. The instructions on how to change a primary email in a personal Box account are here.

 

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ADDITIONAL RESOURCES

Related KB Articles
      ·    Box Add & Change Email Addresses
      ·   
Box FAQs

Box Articles
      ·    How Do I Change My Password Or Email Address?
      ·   
Box Account Settings
      ·   
Box Individual Pricing

 

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