• IT@UC Knowledge Base

 Box at UC Personal Account Migration Guide

 Guide for migrating your personal Box.com account to a Box at UC Enterprise account.

Navigate to: (navigation to different sections)

           What is personal account migration?
    •  Do I need to migrate my account?
    •  How do I migrate my account?
Additional Resources

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Some students, staff and faculty users may already have signed up for a personal Box account with their UC email address. Personal Box accounts with non-UC email addresses are not eligible for migration. Personal Box accounts can be migrated and upgraded to a Box at UC account by submitting a request to the UCIT Helpdesk at helpdesk@uc.edu and (513) 556-HELP (4357). Once migrated, the personal Box account will be upgraded to an enterprise Box account with unlimited storage and many other additional features.


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You do not need to migrate your personal Box account if you do not want to. However, migrating your account to Box at UC will add unlimited storage and many additional features absolutely free. These features include collaboration and file sharing, ability to upload restricted data (e.g. HIPAA & PHI), security settings, file versioning, and more. To view the differences between a personal and enterprise Box account, click here.


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1.   If you have a personal Box account using your UC email address and would like to join the Box at UC enterprise network, you will need to request an invitation by emailing the IT@UC Helpdesk at Helpdesk@uc.edu or by calling (513) 556-HELP (4357).


2.    If the Box at UC Administrators approve your request to join the Box at UC Enterprise Network, you will receive an email invitation to your UC email address. There will also be a message in your personal Box account requesting you to accept the invitation.  Note: In order to join your personal Box account to Box at UC, your personal Box account must be using your student email (username@mail.uc.edu) or staff/faculty email (username@ucmail.uc.edu, or another alias) address as the primary email.


3.   There are two ways to accept the invitation.


You can login to your email account to accept the invitation. There will be a message asking you would like to accept the invitation to the University of Cincinnati Enterprise Network.  Select Accept Invitation and login to your personal Box account. 

Machine generated alternative text:You have been invited to join the University of Cincinnati Enterprise Network. ay accepting the invitation, you are enabling University ot Cincinnati to securely manage and support your Box account. It you wish to join the network and give University ot Cincinnati permission to manage your Box account, please log into your Box account and accept the invitation. Accept Invitation It you have any questions, or feel this email has come to you in error, please email


You can also login directly to https://app.box.com/ to login to your personal Box account. To accept the invitation, there will be a pop-up message in the middle of the page asking you if you want to join the University of Cincinnati Box Enterprise.  Click Accept to import your personal Box account.



4.   Once you accept the invite, your account will automatically change to a UC theme and the URL at the top will change to uc.app.box.com.  You will also have unlimited storage capacity and the account should say it is an Enterprise Account.  This means the import was successful.


5.   In the future, you now have to access your Box at UC account https://uc.box.com to login.  Also, you will now login with your Central Login username and password, not your previous username and password with your old personal account.


6.   If you want to further explore the features of a Box at UC Enterprise Account, feel free to look at the Box at UC FAQs on the UCIT Knowledge Base.  If you have any further questions, feel free to contact the IT@UC Helpdesk at Helpdesk@uc.edu or by calling (513) 556-HELP (4357)


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