• IT@UC Knowledge Base

 UConnect Student E-Mail FAQs

 Frequently asked questions regarding the UConnect student email.

What is my UConnect e-mail address?

Your e-mail address is your UCusername@mail.uc.edu

Can people email me using the email address formatted as: username@uc.edu?
No. the student email does not work with aliases. Your student email address must be entered as username@mail.uc.edu  

How do I request a new UConnect account? 

Your UConnect account is created when you are officially admitted into the university. So, if you are a current student, go to http://mail.uc.edu and follow the instructions for a first time login. You should receive a welcome message and further instructions. If this doesn't happen or you still have questions, please call our Help Desk at 513-556-4357 (HELP).

Current UC employees who register as students need to call the Help Desk (556-4357) and request that a UConnect account be created manually. Recent alumni (those who still have a Central Login service user ID and password) can request that a UConnect account be created by calling the Help Desk.

How do I change my password? 

Password Self Service (PSS) will synchronize your passwords on various systems (such as Blackboard, Exchange Labs, and OneStop), so you can use a single password for accessing almost all UC-related services. Visit here to reset your password.

How do I get my UConnect student e-mail on my smartphone/device? 
Instructions for configuring your student email on mobile devices can be found below:
Android Devices: https://kb.uc.edu/KBArticles/UConnect-Android.aspx

If you require any assistance with configuring your mobile device, please call our Help Desk at 513-556-4357.

How do I set up my mail client (Outlook, Entourage, etc.) for UConnect access if I do not want to use the Web interface? 
Instructions for configuring your student email can be found below:

Outlook 2010-2013(Windows): https://kb.uc.edu/KBArticles/UConnect-Outlook.aspx
Outlook 2011(Mac): https://kb.uc.edu/KBArticles/UConnect-Outlook2011Mac.aspx
MacMail: https://kb.uc.edu/KBArticles/UConnect-Macmail.aspx

 Can I automatically forward my e-mail to another account?  

Yes, but we don't recommend it. The university strongly urges you to use your UConnect account because we cannot guarantee delivery to external mail sites. E-mail is the primary method of communication between the university and students, and you, as a student, are responsible for reading and responding to e-mails sent to your UConnect address.

However, if you still wish to forward your e-mail:

  • Select the  https://kb.uc.edu/PublishingImages/3c6ddd5a8f894db29941d6e31f2487d6.pngfrom the upper right hand corner.
  • Select Options from the menu.
  • From the Account Options menu, select Connected Accounts:
  • Under Forwarding, type in your address. We recommend that you leave Keep a copy of forwarded messages in Outlook Web App selected, and clean your mailbox periodically:

This will automatically redirect any incoming messages to the address you specified.

Be aware that it still leaves the message in your inbox. This could result in your UConnect e-mail box eventually going over quota and going over quota will cause your mailbox to stop receiving e-mail. 


Must I use the Web interface to access my e-mail or can I use other clients, such as POP and IMAP? 

All protocols are currently supported on Outlook Live so you can continue to use your current e-mail client. UCIT recommends that you use the Web-based access to ensure that you do not lose any feature sets available through the GUI (Graphical User Interface). Note that using other desktop clients may result in the loss of some features.

How do I report spam or other abusive e-mails? 

Report abusive emails to the Office of Information Security (abuse@uc.edu) and include the header information from the email.

I accidentally deleted my e-mail. How do I get it back? 

UConnect has a retention period of deleted items for 14 days. But 14 days after you delete mail, it is not recoverable. In Outlook Web Access (OWA), right click on Deleted Items and select "Recover Deleted Items" (last entry on the list).

When I leave the institution, will I lose my e-mail account?  

No. The current policy permits alumni accounts to remain on UConnect as long as they are actively being used.  Please refer to the “Will my account be deleted? Can I request to have my account Deleted?” section.

I'm an employee at the University of Cincinnati. May I have a UConnect account? 

Currently, UConnect mailboxes are designated for eligible student use only. Contract restrictions limit enrollment. Faculty and staff get free UCMail accounts.

If you are an employee who has just enrolled as a student, call the Help Desk at 513-556-4357 to set up a UConnect account.

Will my account be deleted? Can I request to have my account Deleted? 

All new students marked as eligible through confirmation by the University of Cincinnati will automatically receive a free Office 365 email account (UConnect). The email account will remain active as long as the student remains eligible or is actively using the account.  “Actively using” is classified as a student logging into the account at least once a year.  Students that set a forwarding rule on their account must still log into their UConnect account on the periodic basis to be eligible for account retention.  Students that are no longer eligible will have their email account reviewed for inactivity.  Any non-eligible student email accounts that have not been logged into for a minimum of 1 year will be flagged for removal.  Email accounts that are removed will remain inactive on Office 365 (UConnect) for a period of 30 days before they are permanently deleted.

If I change my password while in UConnect, will it change my access to other services at UC? 

No. Presently (November 2009), password changes on UConnect do not go to the Central Login Service system. Instead, you should initiate password changes using the Password Self-Service site (PSS) at https://www.uc.edu/PSS to ensure password synchronization across UC core systems (Blackboard, OneStop, UConnect, etc.).

Why am I being asked to set up additional account verification information after I already logged in through mail.uc.edu? 

The "mail.uc.edu" is a portal maintained by UC. It redirects a user after you have authenticated to Microsoft Outlook Live for the purpose of a single sign-on. Microsoft Outlook Live requires a user to register the first time you access the account. This is only required once for each user.

In Outlook Web Access, I keep getting a light version even though I do not check it. How do I fix this?  

Office 365 is designed to be functional on almost any modern web browser.  However, some features may be unavailable on outdated versions of some browsers.  Microsoft recommends using one of the following browser versions to insure full functionality on all of the Office 365 services:

  •  Internet Explorer 9 or later
  •  Firefox 12 or later
  •  Safari 5 or later
  •  Chrome 18 or later

If you are using a supported browser and still experience problems, go to Options -> Settings -> General. Under "Accessibility," ensure that you have not checked "Use the blind and low vision experience."

What limits are assigned to my mailbox that I should be aware of? 

Limit Description


Messaging Limits:

Message Size Limit

25 MB

File attachment size limit

10 MB

File attachment limit

125 attachments

Subject length limit

255 characters

Multipart message limit

250 parts

Embedded message depth limit

30 embedded messages


Mailbox Limits:


Mailbox Quota

50 GB

Mailbox Quota Message

49 GB

Prohibit Send

49.5 GB

Prohibit Receive

50 GB



Recipient & Sender Limits:


Recipient limit

500 recipients

Message rate limit

30 messages per minute

Recipient rate limit

10,000 recipients per day



Retention Limits:


Deleted Items folder retention period


Recovery period deleted items

30 days

Junk E-mail folder retention period

30 days


How do I report comments or suggestions regarding UConnect features?  

Please send e-mail to technician@uc.eduWe will review your messages and send them on to the Microsoft developers when appropriate.

Where can I get additional information on Office 365 and its features? 

Here are links to additional information:

Office 365 Help http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637612.aspx
Office 365 for Education 

Still have questions? 

If you are having a problem, please call our Help Desk at 556-HELP (4357) or HelpDesk@uc.edu.

Or, if you a suggestion or comment regarding our service, e-mail us at 

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