• IT@UC Knowledge Base

 Password Self Service PSS

 Instructions for setup and use of the password self service (PSS) to manage and reset your Central Login Service password.

What is the PSS?

The Password Self-Service (PSS) allows you to reset your password to any connected application without having to call the IT@UC Service Desk. You simply setup your profile and, if you later forget your password, you can reset your password instantly using PSS. You will be prompted with a security token and then allowed to reset your password yourself!

 

How to setup your PSS profile.
How to change your password.
How to reset a forgotten password.

 

What are the password requirements?

Your new password must contain:

  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • Must be a minimum length of eight characters
  • Your password may not contain an form of your name or username
  • The system remembers passwords you have already used, and will not allow you to reuse an old password

 

Setting up your PSS profile

To set up your Password Self-Service profile, please visit: PSS

This link will take you to a page where you are asked to log in to PSS using your current password. If you do not remember your current password, you will need to call the IT@UC Service Desk at 513-556-HELP (4357) to have your "Central Login" password reset.

 

 

 

Profile Information:

Once logged in, you will see a screen that requires an external (Non UC) email address as well as the option of a cellphone number capable of receiving text message. These details will provide you a means of resetting your CLS password, so please ensure you enter an email address that is readily accessible to you. Once complete, click Update.

 

 

If you details were accepted you will be taken to a confirmation page. If your profile details appear correct, then click Confirm, otherwise click Go Back and correct any errors. 

 

 

Once you have confirmed, you should then be given message that your profile setup was successful!

 

Click Continue to be taken to the main menu where you will be allowed to:

·         Change your password

·         Update/Change your PSS profile including your password reset contact information

·         View account information including:

o   Password expiration status

o   The University's password requirements

o   Password reset history

 

 

 

How To: Change Your Password

If you know your password, but need to change your password, click Change Password you will then be prompted for your current password, once entered, click Continue.

 

 

If your existing password is accepted, you will be taken to a page that will ask for a New Password as well as confirmation of the new password.

 

 

The requirements for the password are listed above, but if your password does not meet requirements, you will receive a red message explaining the reasoning. Also, the Change Password button will not be clickable.

 

The possible errors are listed below:

password too short 

Your password is too short, all passwords must be at least 8 characters.

new password lacks upper case 

Your password lacks an uppercase letter, all passwords must contain at least one upper case character.

password lacks numbers 

Your password lacks a number, all passwords must contain at least one number.

password was previously used 

 

Your password is not unique, our password system has a 10 password memory and will not allow reuse of any of the previous 10 passwords.

 

lacks lower case letters 

Your password lacks a lower case letter, all passwords must contain at least one lower case character.

 

If your confirmation password does not match the new password you will see a red X next to the confirm password field.

 

 

If your new password meets all the requirements, the Change Password button will then be clickable. Click Change Password to continue!

 

 

Your password change will then process, and once complete you will receive a message confirming that your password change was successful!

 

 

 

How to reset a forgotten password.

 

If you have not setup your PSS profile and are not sure what your password is, please contact the IT@UC Service Desk at (513)556-4357.

If you have forgotten your CLS password and have setup your new PSS profile, please follow the following instructions:

 

In your web browser, go to https://www.uc.edu/PSS   Once there, click Forgotten Password

 

 

 

You will then be taken to a page with a captcha to verify you are a person and not a bot. Enter the number displayed in the image into the field provided. Once entered, click Verify to continue.

 

You will then be taken to a page asking for both your UC username and your UCID number. If you are unsure or either, you can find them HERE . Once entered, click Submit

 

 

You will then be prompted for a code, the code in question was emailed to the Non-UC email address that you specified in your PSS profile and sent via text message to the cell phone number if you chose to include one. The code expires in 5 minutes, so please ensure you have access to either the external account or the text message.

 


 

Enter the code into the page and then click Check Code

 

 

You will then be prompted to enter a New Password and to confirm the new password by retyping it.

 

The requirements for the password are listed above, but if your password does not meet requirements, you will receive a red message explaining the reasoning. Also, the Change Password button will not be clickable.

 

The possible errors are listed below:

Your password is too short, all passwords must be at least 8 characters.

New password does not have enough upper case letters

Your password lacks an uppercase letter, all passwords must contain at least one upper case character

New password does not have enough numbers

Your password lacks a number, all passwords must contain at least one number.

 

Your password is not unique, our password system has a 10 password memory and will not allow reuse of any of the previous 10 passwords.

 

New password does not have enough lower case letters

Your password lacks a lower case letter, all passwords must contain at least one lower case character

 

If your confirmation password does not match the new password you will see a red X next to the confirm password field.

 

 

 

 

If your new password meets all the requirements, the Change Password button will then be clickable. Click Change Password to continue!

 

 

Your password change will then process and once complete you will receive a message confirming that your password change was successful!

 

 

 

If you have any questions or require assistance, please contact the IT@UC Service Desk at (513)556-4357 or via email HelpDesk@uc.edu

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